Colorado’s attorney general asked the U.S. Department of Transportation on Tuesday to take a look at issues that Frontier Airlines failed to refund the price tag of flights canceled due to the coronavirus outbreak and made it virtually impossible for people to use vouchers for other flights during the pandemic.
In a sales letter to Transportation Secretary Elaine Chao, Attorney General Phil Weiser mentioned his office had received over 100 complaints coming from Colorado and 29 other states about the Denver-based very low cost carrier since March, more than any other business.
People said that Frontier refused to issue them your money back when flights had been canceled because of the pandemic, which Weiser stated violated department regulations that refunds are due even when cancellations are actually thanks to circumstances beyond airlines’ management. Other people who received vouchers for use on succeeding flights after voluntarily canceling their travel plans had been not able to redeem them. Some were rejected by the airline’s website and were not able to extend the 90-day time limit for applying them or perhaps were restricted to utilizing the vouchers on just one flight, he published. Still others who sought guidance with the airline’s customer care line had been written on hold for hours and were disconnected frequently, he said.
Weiser said that the Department of Transportation was at the very best place to take a look at the complaints and said it must issue fines of as much as $2,500 a violation when appropriate.
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Businesses can’t be allowed to make the most of customers during the time and should be held accountable for unfair and deceptive conduct, he mentioned in a statement.
Frontier said it’s remained in full compliance with department rules as well as regulations concerning flight changes, refunds and cancellations.
Throughout the pandemic, Frontier Airlines has acted to faith which is fine to care for the passengers of ours compassionately and fairly, the company said in a statement.
Claims about obtaining refunds from airlines surged this spring. In May, Chao asked airlines to be as considerate and flexible as you can to the needs of passengers that face financial difficulty.
In the department’s May atmosphere travel consumer report, the most recent offered, Frontier had the third-highest rate of overall complaints, trailing Hawaiian Airlines and United Airlines. The report counts just complaints from customers who go through the problems of filing a complaint with the division, not individuals who just grumble to an airline.